This morning like other Verizon customers i was excited to pre-order my Verizon iPhone 4. But, i noticed i still had a few months on my plan and i was told a few weeks ago from a Verizon rep (called into Verizon) that i could still qualify since i had a mi-fi plan too which was eligible now, all i needed to do was switch it to place my order.
Well guess what i tried that this morning and it didn't allow me to order my iPhone 4 upgrade. Even though i could upgrade to all their other phones. So who knows when i will be able to order my iPhone 4 since its obvious Verizon's not on the ball for its existing customers.
Its nice to know that loyal customers for years with Verizon are now getting jerked around. This definitely makes me think about going over to AT&T. Even though the calls aren't perfect at least i won't be getting jerked around with a BS upgrade option that isn't available.
Oh but when i log into my account they do offer me an option to upgrade now at FULL PRICE. But, won't let me order any other way now. Nice to see they will give it to me at $700 plus price. I guess Verizon really does care about their customers, actions speak louder then words. Thank You Verizon for showing me what being with you for years gives me in being a customer.
I hope someone in the press picks this up. It would be interesting to see or hear their take on it. If this isn't an interesting story of Verizon jerking around their existing customers i don't know what is.
Verizon can ya hear me now, NOT very happy and definitely considering going to AT&T NOW.
**********************************update***************************************
Well after finally getting a Verizon rep on the phone it turns out the upgrade i was trying to do by using another units upgrade date is called a Buddy update. I will be able to make it on the 10th when the Verizon store is available in stores. So we shall see then in a week will i be able to get an upgrade or not.
Well guess what i tried that this morning and it didn't allow me to order my iPhone 4 upgrade. Even though i could upgrade to all their other phones. So who knows when i will be able to order my iPhone 4 since its obvious Verizon's not on the ball for its existing customers.
I did try to call in this morning to see what was going on. The first call i made ended up switching me over to a busy signal, NICE real NICE. Then i called back a few times but they seemed to be busy. Hmm i wonder why. I wonder how many other Verizon customers are also being jerked around like this.
Its nice to know that loyal customers for years with Verizon are now getting jerked around. This definitely makes me think about going over to AT&T. Even though the calls aren't perfect at least i won't be getting jerked around with a BS upgrade option that isn't available.
Oh but when i log into my account they do offer me an option to upgrade now at FULL PRICE. But, won't let me order any other way now. Nice to see they will give it to me at $700 plus price. I guess Verizon really does care about their customers, actions speak louder then words. Thank You Verizon for showing me what being with you for years gives me in being a customer.
I hope someone in the press picks this up. It would be interesting to see or hear their take on it. If this isn't an interesting story of Verizon jerking around their existing customers i don't know what is.
Verizon can ya hear me now, NOT very happy and definitely considering going to AT&T NOW.
**********************************update***************************************
Well after finally getting a Verizon rep on the phone it turns out the upgrade i was trying to do by using another units upgrade date is called a Buddy update. I will be able to make it on the 10th when the Verizon store is available in stores. So we shall see then in a week will i be able to get an upgrade or not.
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