Wednesday, January 21, 2009

Seagate Hard Drive fix causing more problems then fixing


(image found on Tigerdirect.com website)

Hard drive company Seagate has found that certain drives have a bug that make the drives undetectable by a computer and are cause some drives to lock up. Seagate has issued a fix which is supposted to fix the problem but, many have complained now their drives are made into a "Brick" and that "their data is not accessible".
"Seagate has repeatedly stated that this problem, while frustrating, should not cause data loss. In the event that you do lose information, however, the company has pledged to provide free data recovery services. "

The following drives seem to be affected:

(image of drive listing found on arstechnica.com website)

This is a link to Seagate website on trouble shooting this issue.

The interesting thing is that i have recently in the past few days purchased two of the Seagate Barracuda 1.5 TB Hard Drive ST31500341AS - 7200 RPM, 32MB Cache, SATA-3G units. I have not myself run into any issues with the drives. But, will keep my blog post updated if i do run into some issues and let you know what i did to resolve the issue. I do believe that Seagate will find a fix for this issue and help users with the drive problems they face.

Additional info: Tom's Hardware has some information on this issue

If you feel you have been affected by this specific issue, please contact Seagate via their regular support channels listed below – and as mentioned above, Seagate is currently working on a firmware update for the affected models.

Support contact information:

Technical Support in the USA: 1.800.SEAGATE (1.800.732.4283)

Technical Support in Canada: 1.405.324.4700

Other regions please go to our support web page: http://www.seagate.com/www/en-us/support/

Seagate releases firmware for dying 7200.11 HDs that doesn't work (neoseeker.com)
Seagate cops to widespead HD problems, vows full support (arstechnica.com)
Seagate fixes 7200.11 drives --except when it doesn't(cnet news.com)

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